Live workflow
New complaint
What has the client reported?
Gmail intake
Complaints awaiting review
The complaints inbox is checked every five minutes. Confirm a genuine complaint before analysis and reminders begin.
Files are used only to assess this complaint. A response is never sent automatically.
Complaint follow-through
Tasks and reminders
Management overview
Complaint trends
Historical baselineGmail and WhatsApp source review
Complaint threads by month
Gmail historyPrimary categories
HistoricalRepeat-site signals
Review priorityOperational findings
Preventative actionOperative performance signals
Management review onlyMentions are not disciplinary findings. Each signal must be checked against linked evidence, duplicate reports and the operative’s account.
Operational record